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The Blog

Here we dive deep into the world of eCommerce. You will find tutorials on WooCommerce & Shopify, general tips and advice around running an eCommerce store, and Metorik announcements + guides.

The Subscription Only Strategy Behind Scratch’s Multi-Million Dollar Brand

The Subscription Only Strategy Behind Scratch’s Multi-Million Dollar Brand

Scratch co-founder Mike Halligan joins Eric to break down the subscription strategy behind a dog food brand with more than $30 million in annual recurring revenue. They cover acquisition, onboarding, giving customers control over delivery dates and handling cancellations. Throughout, Mike explains the importance of staying close to customers and using cohort analysis to understand which groups of subscribers stay, which leave and why, then turning those insights into a better customer experience.

Episode 2 · 56 min
Eric Berkhinfand
Eric Berkhinfand
11 million tins sold: How No Pong took on the deodorant giants
Eric Berkhinfand Eric Berkhinfand

11 million tins sold: How No Pong took on the deodorant giants

Chris Caley and his wife Melanie started No Pong in 2015 with a one day hackathon and a WordPress install. Eleven years later they've sold over eleven million tins, they sit on shelves in Coles and Woolworths next to brands owned by multinationals, and they run it all with a fully remote team of just over twenty people.

Episode 1 · 50 min