Metorik for customer service teams
Keep your customers happy and coming back for more.
Keep your customers happy and coming back for more.
Start for free
Keep your customers happy and coming back for more.
Keep your customers happy and coming back for more.
Start for free
I can't imagine running our site without Metorik. But what I truly love - and use many times a day - is the Zendesk integration, which makes it so incredibly easy to see a customer's order history when they contact us. The workflow for fixing their issues is so much simpler and faster when Metorik is used: you can get right to the issue and fix it.
I've been using Metorik now for just over a year and it just gets better and better. I can't imagine working without it now. It's made analysing sales data a billion times easier and our customer service team love how quick and easy it is to find customers' information and order history when they need it.
There's no replacement for good customer service. But good customer service doesn't have to take up all of your time. Metorik streamlines your customer service so you can get on with other tasks.
We offer one-click integrations with a variety of helpdesk apps, including Help Scout, Zendesk, Intercom, and more. Respond to your customers quickly and with the right information.
Great customer service relies on being able to find out who your customers are quickly. Use Metorik's segmenting system allows you to apply an infinite amount of filters to find an exact customer or segment.
Our help desk integrations dramatically streamline your customer service flow. See a customer's orders, products they have purchased, and LTV directly in your help desk software.
And from customer and order pages in Metorik, view a customer's previous help tickets or start a new
ticket.
Metorik customer data in Zendesk and view Zendesk tickets in Metorik customer profiles & orders.
Metorik customer data in Help Scout and view tickets in Metorik customer profiles & orders.
View and send Gorgias tickets in Metorik customer profiles & order pages.
Metorik customer data in Groove and view Groove tickets in Metorik customer profiles & orders.
View Intercom conversations and chats in Metorik customer profiles & orders.
Good customer service requires you to be able to find segments of customers quickly. For example notifying customers who purchased a certain product about a delay or pulling a list of failed orders over the past week.
Streamline even further by automating some of your emails. For example, if a product requires certain extra information, send it as an automated email after purchase, rather than waiting for a customer to email you with that question.
Each customer profile features a customer timeline, so you can see all interactions a customer has had with your store. This includes all orders they have made, subscriptions created and ended, abandoned carts, and all emails you have sent them through Metorik Engage.
There are very few products/pieces of software that are produced to the level of excellence that Metorik offers. Everything works -- seamlessly. It integrates -- perfectly. My customer service team uses it exclusively -- no slow WooCommerce backend. Rapid access to data, reports, and insights. Can't praise highly enough.
