Thousands of eCommerce stores around the world rely on Metorik to run and grow their business. Likewise, as Metorik is 100% bootstrapped and profitable, we rely equally on our customers.
So we don't want you just to like using Metorik. We want you to love it.
We asked some customers what they thought of Metorik and here's what they had to say.
Metorik customers! Leave a testimonial or update an existing one.
Metorik customers! Leave a testimonial or update an existing one.
I've been using Metorik for my small e-commerce business for a couple of years now. I get excellent value for the price, and the customer service is fast and friendly. I've experienced no downtime or buggy software, and everything loads super fast.
The reports and other data help me make important business decisions, like how much inventory to order and what product categories to focus on. I also use the custom notes on the customer pages to track which freebies each customer has received, so we can try to get them something new each time they order.
The Metorik team is always adding new features (that I should probably be taking more advantage of), and their monthly email updates keep you in the loop.
Metorik is beautifully elegant, easy to use, fast, intuitive, and handles our huge data sets super smoothly, which as an overall package makes it an incredibly powerful tool.
It's easy to design software that is complex, with layer upon layer of menu's (yes I'm looking at you Google Adwords).
It's another thing altogether to design something beautifully easy to use, fast, with all the data a true data nerd could ever wish for, not only at your finger tips, but actually displayed in real time through Metorik's instant segmenting.
There's not many examples of software this powerful and easy to use, and the forward roadmap looks super exciting as well.
Bravo Metorik, and thank you for giving us whole new perspectives on our business.
Metorik has been a very useful software for our operations at Pawmeal. We particularly love how it can show us performance metrics and insights that are otherwise 'out of sight' in the default WooCommerce reports. We also use it often to filter orders of a particular type, in order to help facilitate our fulfillment of orders and also the Engage feature to send out reminder emails.
We also appreciate the Metorik's team's prompt responses each time we email them for support, and their receptivity towards suggestions and feedback.
Looking forward to seeing them grow and add more and more robust features, so that it can also help our business function more effectively and efficiently!
Long, long ago, I suffered along with limited WooCommerce reporting and wished for a better solution. Somehow, I discovered Metorik, and in an instant the skies cleared, birds sang, trees blossomed. I think there were a few rainbows... Metorik provided exactly the reporting of my dreams… and over the many years I have relied upon Metorik, it has only gotten better and better and better.
When Metorik introduced Shopify reporting, I couldn't believe my eyes. My digital marketing agency specializes in WordPress and Shopify, and now we are able to provide our clients with the absolute best reporting tool, ever. My clients think I'm a genius, which makes me feel pretty special.
I am forever grateful to Bryce and his team. Their dedication to function with integrity, design with purpose, and data with inspiration is refreshing and very appreciated. I can't wait to see what resources unfold in the years ahead!
The perfect software... doesn't exist, and Metorik is no exception. What IS an exception is that when there's something you wish Metorik did, Bryce is a real person! He'll call you up, figure it out and then ACTUALLY FIX IT, and fast! Unmatched experience across all software platforms, and we use a LOT of software.
For a very very long time, we weren’t able to track how our subscription-based business was going. We didn’t even know how our amount of active subscribers had changed over time, since we could only see the amount of active subscribers in real-time. By then we couldn’t even figure out how to calculate our customer lifetime value, churn rates etc.
When we finally had Metorik recommended to us, it was a huge change for us. And I mean a huge change! All of a sudden we could through the cohort analysis see how our subscribers were performing over time. This led us to sending automations through Metorik and thus communicating with our customers when they were most likely to cancel their subscriptions.
Together with hundreds of other features, we managed to almost double our customers' lifetime value, bringing the churn rate down and therefore increasing our amount of subscribers. Honestly, I have no idea where our business would have been without Metorik, or if it would even exist today! :)
As an agency owner with 18 years of digital marketing experience including being part of the Google Analytics product team ('06-'08), I have seen many tracking and performance measurement solutions. Metorik is one of the very best. It's extremely intuitive, fast, and customizable. The support team is very responsive, as well. I would recommend this to all of my clients.
For our young e-commerce website that sells retro sweets and gifts online, Metorik is really the ideal tool both for monitoring our sales and for anticipating our product purchases. All important Woocommerce data is directly imported without complicated technical intervention. When new data is created with custom code in Woocommerce, it is also very easy to retrieve it in Metorik, so you can create custom segments or anything else. Metorik's support is also very available if we have the slightest concern. All that remains on our side is to sell gifts and restock sweets thanks to Metorik.
Metorik has been a game changer for our business.
For years we were battling with the lackluster reports that WooCommerce offers and struggling to fully understand our customers purchasing behaviours and how our business was performing (retention, frequency, etc).
When I found Metorik I remember jumping out of my seat with excitement. The clarity and insights that Metorik provides has played a pivotal part in us growing our eCommerce channel many multiples over the past 12-18 months.
After all, if you can't track it, you can't grow it. Metorik tracks it.
Since moving to WordPress I was missing the sleek, clear and visual reporting our last website had. Thanks to Metorik, I am saving time not having to export all reports then compile the data together. Plus using the Engage feature we can send transactional emails to our subscribers — that was not possible anywhere else.
I. Love. Metorik. It's that simple, I am soooo glad I stumbled across their software while looking for a powerful analytics program for my e-commerce site. I hated using Woo's built-in analytics program - but Metorik is super-accurate, fast and helps me make better decisions. Oh, and their customer support is second to none. Thanks guys!
Metorik is fantastic. In addition to a super clean interface (which is a much-needed break after you spend all day in the WordPress admin side) and awesome user experience, Metorik provides lots of value in its powerful features! I especially like being able to see how the last week at a glance via the digests that show up right in my Slack. Best of all, the makers are super responsible and willingly assist with any question.
Before I started using Metorik, I couldn't answer even the simplest questions about my stats. Now, I've got deep insights, graphs and reports, just a few clicks away. Oh, and, it's beautiful, too! Who knew e-commerce stats could be this enjoyable?
Bryce's support is also the best I've ever seen, anywhere, full stop. I've made feature suggestions, and twenty minutes later he's told me told me to refresh my screen, and BOOM! It's already there. Incredible! I can't imagine ever running a WooCommerce shop without Metorik ever again. Thanks Bryce!
I have been using Metorik for more than a year, and I find it to be an amazing tool for analyzing my business. With all the filters and excellent report possibilities I can pinpoint areas of my business that are a waste of time, and others that deserve more attention. I have been using Engage to further convert customers, and the results have been outstanding. Metorik is worth every single penny, and then some.
Exporting through Metorik has been an absolute game-changer. We can rely on going into Metorik, hitting export and all correct data being included.
Another huge feature for us is segmentation. As we sell multiple products, we often have questions that we need to answer. For example, how many customers do we have in the UK or what have UK sales looked like over the last 6 months? The segmenting system really helps us answer these types of questions quickly and efficiently.
Before Metorik our company never had a clear handle on our revenue numbers… especially not in live time. Gone are the days where I wait for reports to load, wait a day for a bunch of exports to run, and all the while hating WooCommerce for not providing us with the information one needs to move quickly and decisively. Metorik is a game changer. When we started using Metorik we canceled 2 other services that cost more than Metorik and didn’t even come close to the value Metorik is creating. Try it and you won’t be able to live without it.
I can't imagine running our site without Metorik. But what I truly love - and use many times a day - is the Zendesk integration, which makes it so incredibly easy to see a customer's order history when they contact us. The workflow for fixing their issues is so much simpler and faster when Metorik is used: you can get right to the issue and fix it.
I found Metorik through WPSessions. I had nearly given up on WooCommerce as a viable online store because my clients needed reporting which allowed easy views of advanced sales features.
I tried several expensive report export options without any client quality exporting and reporting. Metorik was instantly perfect and had so much more inside.
I've been using Metorik now for just over a year and it just gets better and better. I can't imagine working without it now. It's made analysing sales data a billion times easier and our customer service team love how quick and easy it is to find customers' information and order history when they need it.
Integration with WooCommerce was a doddle and on the rare occasion when I haven't been able to figure something out, Bryce is on the case so quickly despite the time difference. Do you even sleep?! Either way, your customer service is fantastic.
I could go on all day about how great it is, but I'd better not, so if you run an e-commerce site on WooCommerce and want fast, easy to use software for sales analysis and managing your products and customers, then you can't go wrong with Metorik.
Metorik is my favorite WooCommerce dashboard. It is miles better than the built in core dashboard functionality. I love how it allows me to pipe in all of my outside expenses (advertising costs and fixed monthly subscriptions) to keep track of my store's financials. Customer service is great, they're always ready to help when needed.
We sell a combination of hard goods, digital goods and subscriptions, many with upsells, and we've got well into the six figures of individual orders to track. Metorik gives us incredible flexibility to generate the sales data we need for decision-making, no matter how I want to slice it. And it's lightning-fast.
It's also great for customer support since it tracks every order a customer has made and gives me a better view than my commerce platform.
Marketing a membership site without Metorik is like marketing with a blindfold on.
The success (or failure) of my business lies in the metrics that I measure. I want to attack Churn, increase Lifetime Value, improve order frequency and maximise transaction volume.
With Metorik, I can do all that before I've had my morning coffee!
I can see at a glance whether my efforts are working, how my members react to various initiatives, and who my VIPs are. I can pit different member intakes against each other, and see which cohort performs better (and then reverse engineer why!)
I run a lifestyle business, so reducing the time spent working "in" my business is really important to me - Metorik frees up hours of my time every week - and enables me to market my business without the blindfold!
Metorik is a stunning product. It's not too often I am totally floored by something. People talk about insight into data. But it's never so seamless, hands free and actionable, and let's not forget as retroactively available as Metorik was with woo-commerce. It allowed me to see deep into a subscription sites data. It confirmed some things I already knew - with solid evidence. Surprised me with things I did not know with the cohort reports in regards to the actual active subscription length and churn.
I was supposed to go to bed early that night but I just nerded out for another 6 hours and into the early morning. And then for the next week where I could find the time. And I know i barely scratched the surface. I had a moment where I realised I could actually track changes made with a cohort, directly to dollars and retention with subscription users. That's a big deal. I know I could do it elsewhere, but it was right there… the super easy POWERFUL button.
On top of all that interface was lightning fast and super intuitive.
We just started a project for sharing books in the Czech Republic. From day one, we decided we needed a tool for WordPress that would help us optimize and automate our marketing processes.
Metorik has done just that for us and is the best in the field based on our research. I'm just sad I've found out about them two years after they launched.
I would recommend it to all my clients.
I'd been searching for an effective WooCommerce reporting tool and failing miserably. Until I was recommended to Metorik. Wow! From the second I installed the trial I was blown away. The product is superb with such a beautiful UI. On top of this, the team have incredible customer service. To add icing on the cake, one of my 'Not for Profit' customers has benefitted from a discount. I am recommending Metorik to all my e-commerce customers. 10/10.
Metorik App brings WooCommerce reports to a whole new level. Even though it is created in down under it is really helpful for my Swiss ecommerce business - which is rarely the case. I'm using Metorik for engaging with customers (reviews & abandoned carts), it gives me all the needed infos for taxes, and it really shows me how I'm doing and where to improve. Big thumbs up to Bryce!
Metorik has been such a useful tool to understand our business! To be honest, I know I'm just barely scratching the surface of what I could be using it for, but even using just the basic features of segmenting and the info on the dashboard such as customer lifetime value, average order value, sources, segmenting, etc has been worth what we've paid. Plus it integrates with Help Scout so we have all of their info available for customers that is easy to see.
We started a membership and we're about to start sending a swag gift to our members on their one year anniversary and I have no clue how we'd keep track of that if it weren't for Metorik! Now that I'm hiring some more staff I need to figure out a way to really learn more about how to use it to its fullest!
Metorik has allowed us to keep track of our orders and customers in a great user experience. This highly improves what we can do with data from our WooCommerce back-end. We can turn that data into reports and filter to get down to what we need. Besides that the set-up is great and automation has even been fun to get started with. Though, the personal support has to be my favourite part of Metorik.
Since discovering Metorik, my business life has changed, with one-stop information at the tip of your hands. From reports through to business analysis, it's a great foundation for putting a pitch deck together and your sales forecast without the hassle of going through loads of excel sheets.
I can't recommend this service enough. It's my businesses heartbeat!
Metorik is an amazing analytics platform that allows us to track orders, customers numbers and much more. My employees are addicted to it and we are using it all the time. The best thing is the system's simplicity - a user can ramp up in a matter of minutes and simply start working.
I have to mention Bryce's support and service - he gives an exceptional attention to my employees whenever we have a problem or inquiry. The response time is truly remarkable and Bryce is always knowledgeable and helpful.
Metorik completely changes the way we see and understand our data at Jul. Honestly, I don't know what we would do without it.
Although a paid service, Metorik is by far the absolute best and comprehensive reporting tool designed and built specifically for WooCommerce. There is no question that it has changed how the companies I work with look at reporting. App support is the best I’ve seen as well. Bryce (creator/lead developer) is always responsive and has helped us with every single thing we’ve asked for. If you’re serious about ecommerce and want every reporting tool possible (really anything is better than the built-in reporting from WC), you need to get Metorik.
Our company has a team nationwide of sales reps and we desperately needed a way to track individual sales reps' monthly sales based on customers that had been assigned to them in WordPress. This was an extremely difficult thing to accomplish without doing a full enterprise level system or a whole website revamp.
We had been using Metorik for some of the other cool reporting features so I figured I'd try to find a way to do it there. I searched and tried a few things with no luck, but I could tell there was something there that I just couldn't figure out. I reached out to Metorik and Bryce quickly got back to me and actually understood what we were trying to accomplish. He actually sent me a few different ways to try and sent me some Youtube videos and some screenshots of steps to help resolve my specific issue.
With his help we are now able to have automatic segments and filters for each sales rep. With just a few clicks I can find out any reps sales totals for any specified date, and easily provide monthly sales reports for each person. This has literally saved our company 8-10 hours of labor a month by not having to use multiple spread sheets to figure out sales totals. I even have automatic digest reports that are scheduled weekly so I don't even have to run the reports manually and the sales reps get an automatic report weekly. This saves us time and money, as well as giving the reps more confidence in the accuracy of the commissions paid.
We've used Metorik for some years now and it has really helped us grow our social business much faster than before. The reports, segmenting and filtering and the engage mails are all awesome features. You can tell these guys understand WooCommerce very well and they work hard to improve Metorik continuously. Also, their support is great as they always respond very fast and take time for our needs.
Metorik is a great tool for our business. It offers so many options for creating reports to learn about our customers and sales. It offers much more than you can get from Google Analytics. In addition to this, the customer service is excellent, they are always happy to help and improve the user experience.
There are very few products/pieces of software that are produced to the level of excellence that Metorik offers. Everything works -- seamlessly. It integrates -- perfectly. My customer service team uses it exclusively -- no slow WooCommerce backend. Rapid access to data, reports, and insights. Can't praise highly enough.
Metorik has completely changed the way we engage with our customers. As a business that prides ourselves on taking a very genuine approach to our marketing and customer relations, Metorik Engage has allowed us to give back to our customers without being pushy or in their face like many businesses can be.
On top of this the analysis tools are excellent and the customer support is seriously second to none.
Before Metorik we had very little insight into how our WooCommerce store was performing. I didn't realize how much we were missing out on. The reporting that comes by default with WooCommerce is slow, complicated, and doesn't reveal a fraction the amount of information Metorik tracks.
Plus, once I connected Google Analytics into their system, I was able to tie attribution and our marketing campaign performance to every product, order, and customer. Metorik has changed the way we operate our company and we finally feel in control.
Metorik has single-handedly transformed the way I do business... it's clean, super quick, easy to use, and any question or request I might have is immediately addressed personally by the developer... great customer service!
Metorik lets you access and organize so much essential info on customers, products, trends, you name it! What's also great is you can easily customize and tailor to your business. Also, I HIGHLY recommend using Metorik Engage for automated emails... way better than other tools I'd been using. If you can't tell, I'm absolutely in love with Metorik!
I don't know where I would be without Metorik. There was only before Metorik and after Metorik. Before we would have to crunch numbers to figure out retention rates, churn, and the variety of figures that Metorik compiles on simple and easy to navigate dashboards. It saves us time and helps us make customer service, sales, and product-based decisions to ensure that our company is growing in the right direction. I wouldn't want to run my company without Metorik giving us high-level data to make decision making easier.
Metorik is above and beyond the most useful service I've ever used for Woocommerce, or even in general... As I learn to be a more creative business person and grow my company, I find that Metorik is playing and is going to play a very significant role in my companies growth by the way I can manipulate customer & order data to quickly, and effortlessly.