Learn how to use Metorik's segmenting system and Metorik Engage to automatically email customers one year after they made their first order.
A customer’s purchase anniversary offers you a chance to reach out to show that you care and appreciate them. In this guide, we will be looking at how to make this simple addition to your marketing strategy using Metorik Engage.
We are going to be using Metorik Engage and Metorik''s segmenting system to set this up
If you aren't familiar with using Metorik Engage yet, you can read about how to set up an email automation here (and also watch the accompanying video on that page as well for a complete walkthrough)
For this type of automation, we will be using a Customer automation, so you can go through the usual process of starting a one from the Engage tab in Metorik
Once you reach step two of the email setup process, we will use the Segmenting Tool to filter down using the First Ordered filter and then the anniversary option, finally, you can select is today.
We just need to add a second condition here as the First Ordered filter is just looking at today's date (so if they first ordered today they would also match the conditions)
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There are other options beyond the first ordered filter, such as last ordered that you may want to take advantage of instead which you will see under the dates subheading in the segmenting area.
The rest of the process will be exactly the same as setting up any other customer automation. You can customize the layout and structure the content of the email to your liking, plus also add an automatic dynamic coupon code for them to use.
To make sure that the customer receives the email each year on the anniversary, check the send multiple times option in the extra settings:
Or if you only want it to send once per customer, you can leave this setting unchecked:
